{"id":42314,"date":"2026-04-23T07:39:27","date_gmt":"2026-04-23T14:39:27","guid":{"rendered":"https:\/\/www.lifeandnews.com\/articles\/?p=42314"},"modified":"2026-04-23T07:39:29","modified_gmt":"2026-04-23T14:39:29","slug":"what-we-lose-when-artificial-intelligence-does-our-shopping","status":"publish","type":"post","link":"https:\/\/www.lifeandnews.com\/articles\/what-we-lose-when-artificial-intelligence-does-our-shopping\/","title":{"rendered":"What we lose when artificial intelligence does our shopping"},"content":{"rendered":"\n

Mark Bartholomew<\/a>, University at Buffalo<\/a><\/em> and Samuel Becher<\/a>, Te Herenga Waka \u2014 Victoria University of Wellington<\/a><\/em><\/p>\n\n\n\n

Americans spend a remarkable amount of time shopping<\/a> \u2013 more than on education, volunteering or even talking on the phone. But the way they shop is shifting dramatically, as major platforms and retailers are racing to automate commercial decision-making.<\/p>\n\n\n\n

Artificial intelligence agents can already search for products<\/a>, recommend options and even complete purchases on a consumer\u2019s behalf. Yet many shoppers remain uneasy about handing over control. Although many consumers report using some AI assistance<\/a>, most currently say they wouldn\u2019t want an AI agent to autonomously complete a shopping transaction, according to a recent survey from the consultancy firm Bain & Company<\/a>.<\/p>\n\n\n\n

As scholars studying the intersection of law<\/a> and technology<\/a>, we have watched AI-assisted commerce expand rapidly. Our research<\/a> finds that without updated legal measures, this shift toward automated commerce could quietly erode the economic, psychological and social benefits that people receive from shopping on their own terms.<\/p>\n\n\n\n

Caveat emptor<\/h2>\n\n\n\n

Part of shoppers\u2019 hesitation is about privacy. Many are unwilling to share sensitive personal or financial information<\/a> with AI platforms. But more profoundly, people want to feel in control of their shopping choices. When users can\u2019t understand<\/a> the reasoning behind AI-driven product recommendations, their trust and satisfaction decline.<\/p>\n\n\n\n

Shoppers are also reluctant to give away<\/a> their autonomy. In one study<\/a> involving people booking travel plans, participants deliberately chose trip options that were misaligned with their stated preferences once they were told their choices could be predicted \u2013 a way of reasserting independence.<\/p>\n\n\n\n

Other experiments confirm<\/a> that the more customers perceive their shopping choices being taken away from them, the more reluctant they are to accept AI purchasing assistance.<\/p>\n\n\n\n

Although the technology is expected to get better, there have been some well-publicized missteps reported in financial and tech media. The Wall Street Journal wrote about an AI-powered vending machine that lost money and stocked itself with a live fish<\/a>. The tech publication Wired cataloged design flaws<\/a>, like an AI agent taking a full 45 seconds to add eggs to a customer\u2019s shopping cart.<\/p>\n\n\n\n

The business case for AI shopping<\/h2>\n\n\n\n

Consumers have good reason to be cautious. AI agents aren\u2019t just designed to assist; they\u2019re designed to influence. Research shows<\/a> that these systems can shape preferences, steer choices, increase spending and even reduce the likelihood that consumers return products.<\/p>\n\n\n\n

And companies are hyping these capabilities. The business platform Salesforce promotes AI agents that can \u201ceffortlessly upsell<\/a>,\u201d while payments giant Mastercard reports that its AI assistant, Shopping Muse, generates 15% to 20% higher conversion rates<\/a> than traditional search \u2013 that is, pushing shoppers from browsing to completing a purchase.<\/p>\n\n\n\n

\"A
To retailers, AI tools are one way to convert searches into actual purchases. Rupixen on Unsplash.<\/a>, CC BY<\/a><\/figcaption><\/figure>\n\n\n\n

For companies, the appeal is obvious. From Amazon\u2019s Rufus app<\/a> and Walmart\u2019s customer support<\/a> to AI-enabled grocery carts<\/a>, companies are rapidly integrating these tools into the shopping experience.<\/p>\n\n\n\n

Assistants with names like Sparky and Ralph are being promoted as the future of retail<\/a>, while technologists are calling on companies to prepare their brands<\/a> for the era of agentic AI shopping.<\/p>\n\n\n\n

The real concern is not that these systems might fail, but that they may succeed all too well.<\/p>\n\n\n\n

The human side to shopping<\/h2>\n\n\n\n

AI shopping agents do offer considerable benefits.<\/p>\n\n\n\n

For example, they can scan numerous products<\/a> in seconds, compare prices across sellers, track discounts over time<\/a>, sift through thousands of product reviews<\/a>, and tailor recommendations to the user\u2019s preferences and needs. They can even read through terms of service and privacy policies, helping consumers detect unfavorable fine print<\/a>.<\/p>\n\n\n\n

But there\u2019s more at stake than these considerations.<\/p>\n\n\n\n

While consumers have reason to focus on privacy and control, AI shopping agents carry some overlooked emotional risks, such as squashing the joy of anticipation. Psychologists have shown<\/a> that the period between choosing a purchase and receiving it generates substantial happiness \u2013 sometimes more than the product or experience itself. We daydream about the vacation we booked, the outfit we ordered, the meal we planned. Automated buying threatens to drain this anticipatory pleasure.<\/p>\n\n\n\n

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Consumers still value the social connection that shopping in real life fosters. Vitaly Gariev on Unsplash<\/a>, CC BY<\/a><\/figcaption><\/figure>\n\n\n\n

This anticipation connects to another value: a sense of personal and ethical authorship<\/a>. Even mundane shopping decisions allow people to exercise choice and express judgment<\/a>. Many consumers deliberately buy fair-trade coffee, cruelty-free cosmetics or environmentally responsible products. The brands and products we choose, from Patagonia and Harley-Davidson to a Taylor Swift tour shirt, help shape who we are.<\/p>\n\n\n\n

Shopping, moreover, has a communal dimension. We browse stores with friends, chat with salespeople and shop for the people we love. These everyday interactions contribute considerably to our well-being<\/a>.<\/p>\n\n\n\n

The same is true of gift-giving<\/a>. Choosing a gift involves anticipating another person\u2019s preferences, investing effort in the search and recognizing that the gesture matters as much as the object itself. When this process is outsourced to an autonomous system, the gift risks becoming a delivery rather than a meaningful gesture of attention and care.<\/p>\n\n\n\n

Keeping human agency alive<\/h2>\n\n\n\n

AI shopping agents are likely to become part of everyday life, and the regulatory conversation is beginning to catch up, albeit unevenly.<\/p>\n\n\n\n

Transparency has emerged as a central concern. Past experience with recommendation engines shows that undisclosed conflicts of interest<\/a> are a real risk. The European Union has proposed a disclosure framework<\/a> around automated decision-making, although its implementation was recently delayed<\/a>. In Congress, U.S. lawmakers are considering bills<\/a> to require companies to reveal how their AI models were trained.<\/p>\n\n\n\n

So far, consumers seem to want to choose their own level of engagement \u2013 a signal that shopping, for many people, is more than just the efficient satisfaction of preferences. Perhaps the least-settled, yet most crucial question is whether AI shopping tools will be designed and regulated to serve users\u2019 interests and human flourishing \u2013 or optimized, as so many digital tools before them, primarily for corporate profit.<\/p>\n\n\n\n

Mark Bartholomew<\/a>, Professor of Law, University at Buffalo<\/a><\/em> and Samuel Becher<\/a>, Professor of Law, Te Herenga Waka \u2014 Victoria University of Wellington<\/a><\/em><\/p>\n\n\n\n

This article is republished from The Conversation<\/a> under a Creative Commons license. Read the original article<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Mark Bartholomew, University at Buffalo and Samuel Becher, Te Herenga Waka \u2014 Victoria University of Wellington Americans spend a remarkable amount of time shopping \u2013 more than on education, volunteering or even talking on the phone. But the way they shop is shifting dramatically, as major platforms and retailers are racing to automate commercial decision-making. […]<\/p>\n","protected":false},"author":56,"featured_media":42315,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[826,5,30,291,825,10,25,27,8],"tags":[17691,10656,3364,885,891,886,860,228,193,18],"_links":{"self":[{"href":"https:\/\/www.lifeandnews.com\/articles\/wp-json\/wp\/v2\/posts\/42314"}],"collection":[{"href":"https:\/\/www.lifeandnews.com\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lifeandnews.com\/articles\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lifeandnews.com\/articles\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lifeandnews.com\/articles\/wp-json\/wp\/v2\/comments?post=42314"}],"version-history":[{"count":1,"href":"https:\/\/www.lifeandnews.com\/articles\/wp-json\/wp\/v2\/posts\/42314\/revisions"}],"predecessor-version":[{"id":42316,"href":"https:\/\/www.lifeandnews.com\/articles\/wp-json\/wp\/v2\/posts\/42314\/revisions\/42316"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lifeandnews.com\/articles\/wp-json\/wp\/v2\/media\/42315"}],"wp:attachment":[{"href":"https:\/\/www.lifeandnews.com\/articles\/wp-json\/wp\/v2\/media?parent=42314"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lifeandnews.com\/articles\/wp-json\/wp\/v2\/categories?post=42314"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lifeandnews.com\/articles\/wp-json\/wp\/v2\/tags?post=42314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}