Tag: Customers
What is personalized pricing, and how do I avoid it?
Jay L. Zagorsky, Boston University
Recently, Delta Air Lines announced it would expand its use of artificial intelligence to...
Starbucks fans are steamed: The psychology behind why changes to a...
H. Sami Karaca, Boston University and Jay L. Zagorsky, Boston University
Starbucks, the coffee chain giant, is modifying its...
Why bad customer service won’t improve anytime soon
Anthony Dukes, University of Southern California and Yi Zhu, University of Minnesota
Some of the most hated companies in the U.S. are also the most...
How companies like United and Wells Fargo can win back consumer...
John Hauser, MIT Sloan School of Management
It’s every CEO’s worst nightmare: For whatever reason, the CEO’s company is engulfed in negative publicity...
EXPLORING NATURE
Giant ground sloths’ fossilized teeth reveal their unique roles in the...
Larisa R. G. DeSantis, Vanderbilt University and Aditya Reddy Kurre, University of Pennsylvania
A two-toed sloth at the...
