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Monday, August 8, 2022
Tags Customer satisfaction

Tag: Customer satisfaction

How the war on tipping harms customers

Michael Lynn, Cornell University Some journalists and other social commentators have in recent years called for the abolition of restaurant tipping, primarily because they argue...

How companies like United and Wells Fargo can win back consumer...

John Hauser, MIT Sloan School of Management It’s every CEO’s worst nightmare: For whatever reason, the CEO’s company is engulfed in negative publicity...

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Drug shortage crisis puts public health at risk

By Maryann Mazer-Amirshahi, MedStar Washington Health Center Hospitals and pharmacies around the country are facing severe shortages of essential drugs. These shortages can limit access...

How old is too old to drive?