Tag: Customer satisfaction
Retailers that make it harder to return stuff face backlash from...
Huseyn Abdulla, University of Tennessee
In 2018, L.L. Bean ended its century-old “lifetime” return policy, limiting returns to one...
How the war on tipping harms customers
Michael Lynn, Cornell University
Some journalists and other social commentators have in recent years called for the abolition of restaurant tipping, primarily because they argue...
How companies like United and Wells Fargo can win back consumer...
John Hauser, MIT Sloan School of Management
It’s every CEO’s worst nightmare: For whatever reason, the CEO’s company is engulfed in negative publicity...
EXPLORING NATURE
Despite Supreme Court setback, children’s lawsuits against climate change continue
Alexandra Klass, University of Michigan
An ancient legal principle has become a key strategy of American children seeking to...
