Tag: customer service
Tipping etiquette and norms are in flux − here’s how you...
Nathan B. Warren, BI Norwegian Business School and Sara Hanson, University of Richmond
Tipping has gotten more complicated –...
Travelers will refuse an upgrade to sit near a loved one...
Ximena Garcia-Rada, Texas A&M University; Michael Norton, Harvard University, and Rebecca K. Ratner, University of Maryland
The Research Brief...
People of color get so used to discrimination in stores they...
Samantha N. N. Cross, Iowa State University; Stephanie Dellande, Menlo College, and Sterling Bone, Utah State University
The Research...
Why bad customer service won’t improve anytime soon
Anthony Dukes, University of Southern California and Yi Zhu, University of Minnesota
Some of the most hated companies in the U.S. are also the most...
How the war on tipping harms customers
Michael Lynn, Cornell University
Some journalists and other social commentators have in recent years called for the abolition of restaurant tipping, primarily because they argue...
EXPLORING NATURE
The chickadee in the snowbank: A ‘canary in the coal mine’...
Benjamin Sonnenberg, University of Nevada, Reno
Wet snow pelts my face and pulls against my skis as I climb...
