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Tags Customer service

Tag: customer service

Why bad customer service won’t improve anytime soon

Anthony Dukes, University of Southern California and Yi Zhu, University of Minnesota Some of the most hated companies in the U.S. are also the most...

How the war on tipping harms customers

Michael Lynn, Cornell University Some journalists and other social commentators have in recent years called for the abolition of restaurant tipping, primarily because they argue...

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Genetics reveal Antarctica was once too cold for penguins

Jane Younger, University of Tasmania and Karen Miller, University of Tasmania Emperor penguins are truly remarkable birds – they thrive in the coldest environment on...