Tag: frequent flyer programs
Airlines are frustrating travelers by changing frequent flyer program rules –...
Jay L. Zagorsky, Boston University and H. Sami Karaca, Boston University
As the U.S. holiday travel season picks up,...
Starbucks fans are steamed: The psychology behind why changes to a...
H. Sami Karaca, Boston University and Jay L. Zagorsky, Boston University
Starbucks, the coffee chain giant, is modifying its...